Frequently Asked Questions

Please read our FAQ before sending us a message.

How quick will my order be sent?

We aim to ship all orders with in 2 working days (Monday – Friday)

All Items will be send royal mail which will take an additional 1-2 working days.

If you have not received your order with in 1 week please get in contact

International orders will take 7-14 days + customs delays 

What payments can we use

We can accept Paypal as well as all main Credit and Debit cards Via our payment provider Stripe. All of which are 100% secure. 

How long will delivery take?

We aim to get all UK orders delivered in a few days tracking can be viewed on your account. If you have not received your packaging in 7 days please get in contact. 

International orders can take around 7-14 days + customs delays. 

How secure is shopping in the Online Shop? Is my data protected?

Our website is secured by the latest SSL certificates as well as all sensitive data is stored encrypted. 

All payments are handed by 3rd party providers like Paypal and Stripe and no payment details are stored by The Patch Board.

 

What exactly happens after ordering?

Once ordering your order will be sent down to our warehouse real time during opening hours once ready to ship you will get a email notification saying its on its way. 

Do you do Wholesale / Trade?

We do! Please contact our trader partner www.airsoftwholesaleuk.com for more information on trade accounts and pricing. 

Why not get in Touch?

The patch board is a online only retailer with no show room.

To see our products please visit one of our dealers. 

 

Return and Mailing address

 

Unit 2 Avondale Business Park
Avondale Road
Fleet
Hampshire
GU51 3FL

01252 615977
Opening hours Monday - Friday 9:30 - 17:00
Email: Hello@thepatchboard.com